We are seeking an experienced and dedicated Restaurant Manager to oversee the daily operations of our restaurant. As a Restaurant Manager, you will be responsible for ensuring exceptional customer service, managing staff, and driving business growth. Your leadership skills, industry knowledge, and passion for delivering an outstanding dining experience will contribute to the success of our establishment.
Overview
Languages
English
Education
Experience
1 year to less than 2 years
Work setting
Budgetary responsibility
Responsibilities:
- Oversee all aspects of restaurant operations, including opening and closing procedures, staff management, and customer service.
- Recruit, train, and develop a high-performing team, ensuring excellent service standards and a positive work environment.
- Create staff schedules to ensure adequate coverage and manage labor costs effectively.
- Monitor food and beverage inventory, place orders, and manage supplies to minimize waste and control costs.
- Maintain and enforce health and safety standards, ensuring compliance with regulations and company policies.
- Address customer concerns and complaints promptly, striving for customer satisfaction and loyalty.
- Develop and implement strategies to attract and retain customers, such as promotional activities, menu enhancements, and guest recognition programmes.
- Analyze financial data, prepare budgets, and monitor financial performance to achieve revenue and profitability goals.
- Collaborate with chefs and kitchen staff to maintain food quality, consistency, and adherence to established recipes and standards.
- Stay updated on industry trends, new culinary concepts, and local market competition to identify opportunities for growth and improvement.
Requirements:
- Proven experience as a Restaurant Manager or in a similar role within the food and beverage industry.
- Excellent leadership and communication skills, with the ability to motivate and inspire a diverse team.
- Strong understanding of restaurant operations, including front-of-house and back-of-house functions.
- Knowledge of food and beverage industry regulations, health and safety standards, and best practices.
- Proficient in financial management, budgeting, and cost control.
- Exceptional customer service skills and a commitment to exceeding customer expectations.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Flexibility to work evenings, weekends, and holidays as required.
Tasks
- Plan, organize, direct, control and evaluate daily operations
- Determine the type of services to be offered and implement operational procedures
- Balance cash and complete balance sheets, cash reports and related forms
- Conduct performance reviews
- Monitor revenues and modify procedures and prices
- Ensure health and safety regulations are followed
- Set staff work schedules and monitor staff performance
- Address customers’ complaints or concerns
- Recruit, train and supervise staff
Supervision
Experience and specialization
Computer and technologyknowledge
Additional information
Work conditions and physical abilities
- Fast-pacedenvironment
- Repetitive tasks
personal suitability
- Accurate
- Client focus
- Flexibility
- organized
- Reliability
- Teamplayer
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2023-07-14
Here are some frequently asked questions to help you gain a better understanding of this Restaurant manager:
What does a restaurant manager do?
A restaurant manager is responsible for overseeing the daily operations of a restaurant, ensuring excellent customer service, managing staff, and driving business growth. They handle various tasks such as staff scheduling, inventory management, financial monitoring, and maintaining quality standards.
What qualifications are needed to become a restaurant manager?
While specific requirements may vary, most restaurant manager positions require a combination of education, experience, and skills. A bachelor’s degree in hospitality management or a related field is beneficial, but relevant work experience in the food and beverage industry is often highly valued. Strong leadership, communication, problem-solving, and organizational skills are essential for success in this role.
What are the key responsibilities of a restaurant manager?
Restaurant managers have a wide range of responsibilities, including:
- Overseeing daily restaurant operations, including opening and closing procedures.
- Managing and training staff to deliver exceptional customer service.
- Creating employee schedules and ensuring adequate coverage.
- Monitoring food and beverage inventory, ordering supplies, and managing costs.
- Ensuring compliance with health and safety regulations and industry standards.
- Resolving customer complaints and maintaining customer satisfaction.
- Developing and implementing strategies to attract and retain customers.
- Analyzing financial data, preparing budgets, and monitoring profitability.
- Collaborating with chefs and kitchen staff to maintain food quality and consistency.
What skills are important for a restaurant manager?
Effective restaurant managers possess a range of skills, including:
- Leadership: Ability to lead and motivate a diverse team.
- Communication: Strong verbal and written communication skills for interacting with staff, customers, and suppliers.
- Problem-solving: Aptitude for resolving issues quickly and making sound decisions.
- Time management: Efficiently managing multiple tasks and priorities in a fast-paced environment.
- Customer service: Commitment to providing exceptional service and addressing customer needs.
- Financial acumen: Understanding of financial management, budgeting, and cost control.
- Adaptability: Flexibility to handle unexpected situations and changing demands.
- Knowledge of the food and beverage industry: Familiarity with industry trends, regulations, and best practices.
What career opportunities are available for restaurant managers?
Restaurant managers can pursue various career paths within the food and beverage industry. With experience and demonstrated skills, they may advance to higher-level management positions, such as regional or district manager. Some may choose to open their own restaurants or explore opportunities in hotel management, catering, or food service consulting. Continuous learning, networking, and staying updated on industry trends can open doors to new opportunities and career growth.
What qualities make a successful restaurant manager?
Successful restaurant managers possess a combination of leadership qualities, industry knowledge, and interpersonal skills. They are organized, adaptable, and have a strong work ethic. They lead by example, inspire their teams, and prioritize customer satisfaction. A positive attitude, excellent communication skills, and the ability to handle pressure effectively contribute to their success in managing restaurant operations.